Privacy Policy
1. Introduction
Lunorv (“we”, “us”, “our”) operates the website www.lunorv.com, and develops, sells smart wearable devices including smart rings, smart eye massagers and sleep eye masks (collectively “Products”).
This Privacy Policy describes how we collect, use, store, share and protect your personal data, including sensitive health data collected via our smart wearable Products. This policy applies to all visitors, customers and users of our website, mobile applications and hardware products.
By accessing our website, purchasing our products, pairing and using our smart wearables, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services or products.
2. Information We Collect
2.1 Data you actively provide to us
• Contact information: full name, email address, phone number, shipping address, billing address
• Payment information: we do not store full credit card details; payment processing is completed by authorized third-party payment service providers
• Account data: username, password, user preferences when registering an account
• Messages: content of your inquiries, customer service communications, feedback and product reviews
2.2 Automatically collected website data
When you visit www.lunorv.com, we automatically collect: IP address, browser type, device model, access time, page browsing records, cookies and similar tracking technologies for website statistics and advertising optimization.
2.3 Health & wearable device data (Sensitive Personal Data)
When you use Lunorv smart wearable products and our supporting App, we may collect physiological data including sleep cycles, resting heart rate, body activity data and related wellness metrics.
Health data will only be collected with your explicit consent. You can stop data recording and delete stored health data at any time through our App.
3. How We Use Your Information
We use collected data for the following purposes:
1. Process your orders, arrange product production, logistics delivery and after-sales support
2. Provide customer service, reply to your consultation and solve product technical problems
3. Authenticate your account, maintain the normal operation of the website and supporting mobile App
4. Record health data, generate personal health and sleep analysis reports for your reference only
5. Send transaction notifications, order updates and warranty service reminders
6. Send marketing emails and product recommendations, only if you opt-in to receive such communications
7. Optimize our website, hardware products and software functions, improve user experience
8. Prevent fraud, secure payment transactions, and comply with tax, customs and other legal obligations
4. Sharing Your Personal Data
We will not sell your personal data or health information to third parties for commercial purposes. We may share necessary data only with authorized service providers under strict data protection agreements:
1. Payment processors (PayPal, Stripe and other compliant payment institutions): to complete order settlement
2. Logistics and fulfillment partners: only receive your shipping information for delivery
3. Cloud service providers, software and App technical suppliers: for data storage and system maintenance
4. Analytics & advertising partners (Google Analytics, Meta Pixel): anonymous website traffic statistics, targeted advertising (you may opt out)
5. Legal disclosure: We may disclose data when required by law, court order, or government regulatory requirements.
5. Data Storage & Security
We adopt industry-standard encryption technology to protect your personal information and sensitive health data.
• Order-related commercial data will be retained for the period required by tax and commercial laws
• Health wearable data: stored as long as you keep your account; you may delete all health records or close your account at any time
• After the data retention period expires, we will securely erase or anonymize your information.
No network transmission or electronic storage can guarantee absolute security. We continuously upgrade security measures to reduce data leakage risks.
6. Your Privacy Rights
Depending on your region, you have the following rights:
1. Right to access: request a copy of all personal data we hold about you
2. Right to rectification: correct inaccurate personal information
3. Right to erasure ("right to be forgotten"): request deletion of your account, order records and health data
4. Right to restrict or object to data processing
5. Right to data portability: obtain your health data in a readable format
6. Right to withdraw consent: you may revoke permission for us to collect your health data anytime
For California residents under CCPA, and EU/UK users under GDPR, additional applicable consumer rights are reserved.
To submit a privacy request, please contact us at: [Fill your official contact email]
7. Cookies & Tracking Technologies
Our website uses cookies to remember user settings, analyze website traffic. You can disable cookies through your browser settings, but some website functions may be unavailable after disabling.
8. International Data Transfer
Your data may be transmitted and stored outside your resident country. We will take valid safeguards to ensure overseas data processing meets local privacy legal requirements.
9. Children’s Privacy
Our products and website are intended for users aged 18 and above. We do not knowingly collect personal information from minors under 18 years old. If you believe we have collected minor data, please contact us immediately for deletion.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy. Revised content will be published on www.lunorv.com with the updated date marked. Continued use of our website and products after updates means you accept the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or data processing matters, please email us at: support@lunorv.com