Payment Policy

Refund Policy

Last Updated: August 2026

This Refund Policy applies to all purchases made on the official website www.lunorv.com. By placing an order, you agree to all refund terms listed below.

1. General Refund Terms

Refund applications are valid within 30 days from the date customers receive the products.

Eligible refunds require products to be unused, unopened, intact, with original packaging, labels and complete accessories.

2. Full Refund

We provide full refunds under the following conditions:

• Products received with factory defects, damage, or functional issues

• Wrong items shipped by our system error

• Unusable products caused by non-artificial quality problems

Customers must provide valid photos or video evidence within 48 hours after delivery for verification.

3. Partial Refund

Partial refund is applicable if:

• Minor cosmetic defects confirmed by official inspection

• Missing individual accessories without affecting main product function

4. Non-Refundable Conditions

We do not support refunds in the following situations:

• Damage caused by improper use, water damage, dropping, or unauthorized disassembly

• Obvious used traces, scratches, or lost original packaging

• Man-made damage or personal misuse problems

• Orders exceeding the 30-day refund period

5. Refund Processing

Once we receive and verify your returned goods, we will initiate the refund within 5–10 business days.

All refunds will be returned via the original payment method. Processing time depends on your payment provider and bank rules.

Original shipping fees and return shipping fees are non-refundable.

6. Policy Update

LUNORV reserves the right to update this Refund Policy at any time. Updated terms will take effect immediately after publication on our official website.

For refund inquiries, please contact: support@lunorv.com